| 1 | January'2012 | BD | 5200 - CRM Analyst - Customer Facing | Franklin Lakes, NJ | Skill Requirements: • Ideal resource will be a person with strong experience in IC WebClient configuration and Complaints processing. • Must able to handle tasks independently with minimal support. • CRM IC WebClient – Basic IC WebConfig including Alerts, Interactive Scripts, Surveys, Broadcast messaging, Categorization Schema, TREX Search etc • Working knowledge on Component Workbench and Business Roles • Experience in Complaints and Returns processing – with good ECC Integration experience. • Experience in ECC Sales Order processing is a huge plus Other Requirements: • Excellent communication, interpersonal, and presentation skills. • Proven experience on a cross-functional project • Work authorization for the US through 2013 |